frequently asked questions
Can you tell me more about Air Relax Europe?
We are Air Relax Europe and we offer specifically designed sport recovery products to the European sporting community at incredible prices. We believe recovery should form an integral part of every club, athlete, coach or physiotherapists training plan. Our team and network consists of professional triathletes, physical therapists, personal trainers, coaches and nutritional consultants combined with degrees in Molecular Medicine, Engineering and Physiology so you can rely on our expertise to bring you the best in sports recovery and treatment technology. Air Relax Europe, located in Ireland, is the only authorised seller and distributor of Air Relax products within the European market and we pride ourselves with excellent customer service, competitively priced products and a product guarantee you can trust!
Why 4 Chambers are better than 8?
The Air Relax compression boots have 4 chambers, whilst some other brands boast 8. Our experience finds that 8 chambers reduces the overall experience, benefits and increase the session time needed to achieve the same results. When the same size boot is divided over 8 chambers rather than 4, it means each chamber is smaller in surface area and volume. The smaller surface area has no significant benefits however it does require a longer time to run a full cycle, as 8 chambers need to inflate and deflate. So for a 30-45 minute session, a 4 chamber boot offers you many more cycles than 8 chambers and thus better recovery treatment.
How does the Air Relax System Work?
After fitting both legs into thigh-high cuffs, just sit or lay on a flat surface of a bed, floor or couch and let the technology do the work. The leg cuffs have hoses that connect to the air compressor. Once the compressor is turned on, the air chambers in each leg cuff fill up with air in the sequence you choose, gradually compressing each muscle group in the legs and feet and then repeating. You may choose the compression sequence you like the most. Massage therapy will increase circulation and will flush lactic acid from a user’s legs after a tough workout or standing for long periods.
Who is the Dynamic Compression Recovery system for?
Air Relax designed its sport recovery system based on clinically proven methods to increase an athlete’s circulation, reduce fatigue and soreness and improve their performance. We strive to keep our prices competitive such that our recovery device can be an essential part of every club’s, athlete’s, coach’s training regime or a physiotherapist’s service to sport orientated clients.
Why is the Air Relax Compression Recovery system better than others?
The Air Relax Compression system is one of the leading brands in the dynamic compression market and is extremely competitively priced versus other known brands at €669. Not only the price is impressive, we also believe aspects make Air Relax the choice of product for the thousands of users across the globe:
• More pressure (230mmHg) versus other brands to offer a stronger treatment
• 3 programmed compression modes plus ability to isolate 1 or 2 compression chambers
• Robust, reliable, high quality system
• Low noise level for an enjoyable experience
• User-friendly system, convenient and comfortable
• Portable and light-weight system
Why should I use Dynamic Compression Therapy?
For athletes who take their sport seriously, muscles soreness can be a reoccurring issue. Intense training can cause muscle tissue inflammation and a build-up of lactic acid and other metabolic waste products. This build up can lead to a dip in performance and an increase in fatigue. Your body will naturally work to remove these products however this process takes time. This is where Air Relax can help athletes reduce their recovery time and enable them to get back to peak performance quicker, by mimicking and enhancing the body’s natural means of recovery, in a convenient, passive way. Unlike stretching or foam rolling, an Air Relax recovery session can be carried out while reading a book, watching TV or taking a nap, all while the system works on all the muscles in your entire limb, or just a specific area you select. In addition you can also set the specific mode of function you require or pressure level you want that day, making your Air Relax recovery session unique to your specific needs. Intermittent compression technology is not new, and has been thoroughly tested and refined over a number of decades. Many studies have shown the positive effects this type of recovery can have on athlete’s performance. Hence we believe every athlete, coach or physiotherapist should incorporate the Air Relax Recovery system in their daily training or conditioning routine.
What are the benefits of the Air Relax Compression Recovery system?
Besides the overall benefits of improved range of motion, reducing fatigue, relieving soreness and stiffness and improving blood and oxygen circulation, consider these beneficial training points:
• Reduce Injury Risk and Fatigue - Intermittent pneumatic compression removes waste product and helps reduce injury risk and delayed onset muscle soreness known as DOMS
• Train Harder and More - Regular compression therapy after training has been shown to significantly increase performance in both sport and everyday fitness
• Recover Faster - Reduce lactic acid build up and boost oxygen distribution to significantly speed up recovery times
• Easy, Convenient and Comfortable - Recover from the comfort of your own home, no need to leave the house and pay for massages services. This device is the most comfortable way to recover and shake fatigue
• Increase Range of Motion – Just 15 minutes of compression therapy has been shown to improve an athlete’s range of motion and flexibility, a key part of physical fitness
• Improve Performance - The combines benefits of compression therapy (promotes blood circulation, oxygen distribution, helps clear lactic acid, reduces muscles soreness, stiffness and fatigue) makes it an essential part of every athlete’s and club’s regime
How do I use Air Relax Recovery system?
• Sit or lie down and put on the compression garment (Boots, Shorts or Arm Sleeve)
• Turn on the system by pressing the ON/OFF button
• Select the Mode (A, B or C), or isolate a chamber(s) by pressing the 2nd or 3rd button
• Select the appropriate compression level (1-4) by pressing the 4th button repeatedly until at the desired level
• Relax and enjoy the compression cycle.
• After the 15 minute cycle you can repeat the session or let the chambers deflate for easier removal of the compression garment
Note: always read our instruction manual and consult your doctor if you have any medical conditions or are pregnant.
How long should a recovery compression session be?
• We recommend between 15-45 minutes per session every other day or after training sessions to enjoy the full benefits of dynamic compression therapy. Always listen to your body or advice from coaching or medical professionals.
Do you deliver to my country?
We deliver for a fix charge of €9.95 to any country within Europe via tracked courier service. If you’re ordering from outside of Europe, please contact us and we’ll be able to check delivery options.
How long does delivery take?
We ship orders Monday to Friday, and depending on your location it usually takes 2 to 5 business days for your order to be delivered to your door by courier.
What is the 30 day money back guarantee?
When you place your order with us, you’re in safe hands. The 30 day money back guarantee means you can return your order back to us and we’ll refund your purchase no questions asked. In other words if you change your mind, are not entirely satisfied with our products or any other reason, simply contact us via email (firstname.lastname@example.org) and we will give you details to send it back and once received will issue you with a full product refund. Please note that the 30 day money back guarantee only applies to products which are returned in their original condition (i.e. not damaged or broken).
Can I return the product?
Yes you have over 4 weeks (30 days) from the date of purchase to return your order to us and receive a full refund under our 30 day money back guarantee (provided the product is returned in the original condition i.e. not damaged or broken). Please email us (email@example.com) with your purchase order details and we will provide you with return details.
Can I pay in monthly instalments?
Yes you can split your total order cost over (up to) 4 monthly payments by selecting the Splitit payment option at the checkout. There is no credit check, 0% interest, no fees. Simply pay with your credit card and select the number of monthly instalments you’d like to make. Learn more by clicking this link
How long is the warranty?
Each of our products comes with a standard 24 month manufacturer warranty so if your product is broken or doesn’t function as it should, due to a technical problem malfunction or damaged part, we will either repair the product or send you a replacement. In the unlikely event of your product failing or malfunctioning, please email us (firstname.lastname@example.org) with the issue you’re experiencing and your order details. The 2-year warranty does not cover accidental damage or misuse. With our Warranty Plus add-on option you can extend your product warranty by another year. Please select this option when adding the product to your cart if you wish to avail of this warranty extension. It is the customers responsibility to arrange shipment of your package to our location.
What is Warranty Plus?
Warranty Plus extends your standard 24 month manufacturer warranty by an additional 12 months from the date of purchase to give you a full 36 months cover. If the product malfunctions or is broken (this excludes accidental damage or misuse), we will either repair the product or send you a replacement. It is the customers responsibility to arrange shipment of your package to our location.
How many modes does Air Relax System have?
The Air Relax System has 5 different settings ("A", "B", "C" , "POINT" , "AUTO" ). You can choose one of those modes. Press the "MODE" button once to change the mode. "A" mode inflates and deflates the chambers from the bottom up, one at a time. " B" mode also inflates the chambers from the bottom up, but maintains the pressure in the lowers chambers as it works its way to the top. "C" mode maintains pressure in all chambers at once, and then releases.
How does the AUTO button and POINT mode on Air Relax System works?
"AUTO" function starts when it's pressed during the operation. "AUTO" program combines "MODE" (A, B, C) and "POINT. "POINT mode can target a specific section to inflate and deflate repeatedly.
How many Pressure levels does Air Relax System have?
Pressure range is 0-230 mmHG. There are 4 pressure levels, which can be selected by pressing the button during operation. There is no benefit to squeezing too hard.
Can I use my Air Relax Leg Cuffs on other parts of my body?
You can use your leg cuffs on the legs only. Please do not use on your hands or other parts of your body. Please use other accessories like an Arm cuff or Shorts to massage your arms / waist / lower back / glutes / torso / hips.
Are there any side effects of using the Air Relax System?
It is recommended to use not more than 3 times a day for 15 minutes. Do not exceed the recommended time! There are no side effects, unless you use it more that it's recommended.
Should I consult my doctor before using the Air Relax System?
Our system is designed for your personal use and is not intended to replace any health professional care. However, if you have any medical condition, it would be best to consult your doctor before using.
Is the Air Relax System safe for children?
It is not safe for children. Please keep your device away from children.
My Air Relax System is not working.
Check if it is a power failure. Wait until power is on. Check if power cord connected, plug it in if not. The device is checked (plugged in) prior to shipping.
My Air Relax System stopped working during operation.
Press ON/OFF button again. The machine is designed to run a full 15 minutes session.
Can I use a voltage converter?
We recommend purchasing the correct power voltage. 110 volts for US customers and 220 volts for Europe. Some converters only convert the voltage. In some countries both the voltage and frequency is required. Please make sure you are aware of the Voltage and hertz (frequency) for your location. Using the incorrect power converter can damage your machine and is not covered under warranty.
The chambers are compressing in the wrong order.
Try to flip the hose plug around that goes into the air socket. You would normally see the word “TOP” after plugging it into the air socket. Plug it in with the word top on the bottom.
How do I use the Compression Shorts?
Put the shorts on while standing, and before turning on the system lay down. We recommend mode C at a medium pressure level to begin with and once you feel comfortable change the pressure level to suit your needs.
To which countries do you deliver?
We use tracked courier services like UPS and TNT to deliver to the following countries: Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom (UK)
How long does delivery take?
We send our packages via UPS or TNT and you receive a tracking code in an email to monitor the delivery to your address. Generally delivery takes 3 to 5 working days but some countries/ locations may require an extra day or two. If you require urgent / express delivery (which may take 2 business days), please contact us via email: email@example.com and we will try to arrange express delivery for you. This is subject to a surcharge (depending on country and location) and courier collection times.
Do I have to pay VAT?
Our product prices are listed inclusive of Value Added Tax (VAT) which applies for sales to customers within the European customs union. VAT can be excluded for residents outside of Europe or countries such as Switzerland, Norway, or Iceland. We may also exempt VAT under Article 138 of Council Directive 2006/112//EC for businesses registered with the European Union with a valid VAT number (this does not apply to businesses registered in Ireland). Please email (firstname.lastname@example.org) us with your order and shipping details to complete a VAT exclusive purchase.
WHY YOU NEED THE AIR RELAX COMPRSSION SYSTEM
- More pneumatic compression versus other brands
- Competitively priced compared to the market
- Promotes blood circulation and oxygen distribution
- Recover faster and accelerate warm-up
- User friendly, convenient and comfortable
- Increase flexibility and range of motion
- Improve your performance!